Loyalty Program Regulations

1. General Provisions

1.1. The organizer of the Loyalty Program (hereinafter: the "Program"), operated for Customers of the Store, is Mateusz Ludwiniak, conducting business activity under the business name "Produkcja Handel Doradztwo Mateusz Ludwiniak" with a permanent place of business at Chobot 15, 05-074 Halinów, Poland, Tax ID (NIP) 8222213344, REGON 141829976 (hereinafter: the "Organizer"). These regulations (hereinafter: the "Regulations") set out the rules of operation of the Program.

1.2. The Program is intended for registered and logged-in Customers of the Store.

1.3. The Program consists in collecting points for purchases, which can be redeemed for Products available in the Program, on the terms set out in these Regulations.

1.4. A participant in the Program (hereinafter: the "Participant") is a Customer who has created and holds an Account in the Store, excluding Customers who have been granted an individual discount.

1.5. Points in the Program are not awarded for purchases in which any discount code or coupon was used, or for the purchase of Products covered by a price promotion.

1.6. Capitalized terms not defined in these Regulations have the meanings given to them in the Steki.pl Store Terms and Conditions, available at https://steki.pl/en_GB/i/Terms-and-Conditions/34.

2. How to Collect Points?

2.1. For every 20 PLN gross spent on purchases (excluding delivery costs), the Participant receives 1 loyalty point. Points are calculated on the amount actually paid for Products, taking into account the exclusions provided for in the Regulations.

2.2. Points are credited automatically only for purchases made while logged into the Participant's Account. Points are added to the Account after the Order has been completed.

2.3. The point balance can be checked at any time after logging into the Account in the Store.

3. Validity of Points

3.1. Loyalty points are valid indefinitely and do not expire with the passage of time, subject to the cases provided for in the Regulations, in particular resignation from the Program or cancellation of an Order.

3.2. Points remain in the Participant's account until they are used, until the Participant resigns from the Program, or until other events provided for in the Regulations that result in their expiry occur.

4. Redeeming Points for Products

4.1. Points can be redeemed for Products only when making a purchase.

4.2. Points can be exchanged for Products only as part of an Order in which the total value of Products paid for with money, excluding delivery costs and Products exchanged for points, is at least the minimum cart value, in accordance with the minimum in force in the Store.

4.3. Products available for points are shown after logging in to your Account, on the "List of products available for points". A Product added for exchange is shown in the Cart.

4.4. For each Product redeemed for points, the Participant makes a symbolic additional payment of 1 PLN.

4.5. Each loyalty point entitles the Participant to obtain a Product available in the Program of a value corresponding to the available points (i.e. at the conversion rate of 1 Point = 1 PLN), in accordance with the current List of products available for points. Points are promotional in nature, are not electronic money or a means of payment, cannot be exchanged for cash, and may be used only on the terms set out in the Regulations.

5. Resignation from the Program and Cancellation of Orders

5.1. The Participant may resign from participation in the Program at any time without giving a reason by sending an appropriate message to the e-mail address sklep@steki.pl. The resignation takes effect upon its receipt by the Organizer. Upon resignation, unused points expire and cannot be exchanged or refunded. Resignation from the Program does not mean deletion of the Account in the Store and does not affect the Participant's rights under the sales agreement, including the right to withdraw from the agreement and the rights relating to the non-conformity of a Product with the agreement.

5.2. If an Order is cancelled, the points awarded for that Order are deducted from the Participant's point account.

5.3. If a complaint concerning a Product received in exchange for points is upheld, the Organizer restores to the Participant the points exchanged for that Product, provided that those points have not expired. Expired points are not restored.

6. Complaints Concerning the Program

6.1. The Participant may file a complaint concerning participation in the Program, including exclusion from the Program in accordance with the provisions of the Regulations, as well as concerning the awarding, use or expiry of points or the possibility of redeeming points. A complaint may be filed electronically to sklep@steki.pl or in writing to the Organizer's address indicated in the Regulations. A complaint should include the Participant's first and last name, the e-mail address assigned to the Account, a description of the matter and the Participant's request. The Organizer reviews the complaint and sends a reply to the Participant's e-mail address within 14 days of receiving it. Failure to reply within this period does not exclude or limit the Participant's statutory rights.

7. Personal Data

7.1. The controller of the personal data of Loyalty Program participants is Mateusz Ludwiniak, conducting business activity under the business name "Produkcja Handel Doradztwo Mateusz Ludwiniak" with a permanent place of business at Chobot 15, 05-074 Halinów, Poland, Tax ID (NIP) 8222213344, REGON 141829976.

7.2. Participants' personal data are processed for the purpose of concluding and performing the agreement for the provision of the Program service and maintaining participation in the Program, in particular calculating and verifying loyalty points, handling point redemptions and fulfilling obligations arising from the Program.

7.3. The legal basis for processing personal data is Article 6(1)(b) of the GDPR (processing necessary for the performance of the agreement for the provision of the Program service) and, with regard to tax and accounting obligations related to the operation of the Program, Article 6(1)(c) of the GDPR.

7.4. Providing personal data is voluntary but necessary for participation in the Program.

7.5. The Participant has the rights described in the Privacy Policy, including the right to access data, rectify, erase and restrict the processing of data, the right to data portability and the right to lodge a complaint with the President of the Personal Data Protection Office.

7.6. Detailed information on the rules for processing the personal data of Program Participants, including the data retention period and the categories of data recipients, is available in the Privacy Policy at https://steki.pl/en_GB/i/Privacy-Policy/31.

8. Final Provisions

8.1. The Organizer reserves the right to amend the Regulations for important reasons, in particular in the event of changes in the law, judgments and decisions of competent state authorities, changes to the functionality of the Program, changes to the rules for awarding or redeeming points, or changes concerning the protection of personal data. The Organizer informs Participants of any change at least 14 days before the changes take effect by publishing the amended Regulations in the Store and by sending information to the e-mail address provided in the Account. Changes that are insignificant and do not adversely affect the interests and situation of the Participant may be introduced without prior notice.

8.2. The Organizer has the right to exclude a Participant from the Program if the Participant breaches the provisions of the Regulations, in particular by acting to the detriment of the Organizer or other Participants, taking actions aimed at circumventing the rules of the Program, including creating multiple Accounts, placing fictitious orders in order to dishonestly accrue points, or providing false data. Exclusion takes place by sending the Participant information to the e-mail address assigned to the Account, stating the reason for exclusion. Upon exclusion, unused points expire and cannot be exchanged or refunded. Exclusion from the Program does not affect the Participant's rights under sales agreements concluded with the Store.

8.3. The Organizer has the right to end or temporarily suspend the Program in its entirety, in particular for important economic or organizational reasons, in particular in the event of a change in generally applicable law or its interpretation affecting the profitability of the Program. The Organizer informs Participants of the end or suspension of the Program at least 30 days in advance by publishing information in the Store and by sending an e-mail to the address assigned to the Account. During this notice period, Participants have the right to use the points they have collected on the terms set out in the Regulations. Points not used by the date the Program ends expire without the right to compensation or damages, subject to generally applicable law.

8.4. A Participant who does not accept amendments to the Regulations may resign from participation in the Program in accordance with section 5.1, with effect from the date the amendments take effect. Amendments to the Regulations do not affect points already awarded or point redemption processes already started, which are governed by the Regulations in the version in force at the time they were awarded or started.

8.5. Participation in the Program signifies acceptance of these Regulations.

8.6. These Regulations apply from 5 November 2026.

Previous version of the Regulations, valid until 4 November 2026: https://steki.pl/en_GB/i/Loyalty-Program-Regulations-until-4-November-2026/61