header-message-1

header-message-2

header-message-3

Contact with us from 8:00 a.m. to 4:00 p.m.

Potrzebujesz pomocy?

Cart: 0,00 zł 0

Basket contents

For free delivery: 500

Delivery cost:
total: 0,00 zł
Go to the summary

Returns and Complaints

1. If a food product does not conform to the contract, the Buyers have the right to request a replacement, a price reduction, or to withdraw from the purchase contract, provided they notify the Seller immediately upon discovering the nonconformity and no later than within 2 days from receiving the Order, subject to point 2 below. To lodge a complaint, Buyers must contact the Seller via email or telephone.

2. The determination of the product's nonconformity with the contract must occur no later than the product's expiration date.

3. For a complaint to be valid, Buyers must declare that the product was stored at a temperature of 1-3˚C and that the cold chain was not interrupted.

4. Complaints will be processed within 7 days. Buyers will be informed of the outcome in writing via email or postal address. Failure to respond within the specified timeframe will be considered as acceptance of the complaint.

5. The Shop will refund Buyers for the returned/complained product within 7 days of the positive resolution of the complaint, to the account provided by Buyers via email.

6. The Seller does not accept returns sent as cash-on-delivery parcels.

7. Product photos displayed in the online Shop are for illustrative purposes only and present the specified items. Differences may occur between the actual appearance of the product and its image in the Shop, such as variations in fat thickness or marbling.

8. Products returned as part of the complaint procedure must be sent under controlled conditions at a temperature of 1-3˚C to the address specified in Section 2 of these Terms and Conditions.

The Seller will refund payments using the same method as the original payment unless the Buyer explicitly agrees to a different method of refund, which does not incur any additional costs for the Buyer.

up
Shop is in view mode
View full version of the site
Sklep internetowy Shoper Premium